STORE POLICY
CUSTOMER CARE
Our clients are at the heart of everything we do. From styling advice to delivery queries, the Lumière Studio team is here to assist you with care and prompt attention.
How We Can Help:
Product information & recommendations
Order assistance and tracking
Exchange, return, or size guidance
Custom or bridal enquiries
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Contact Us:
+91 751-0173566
support : lumiere.studio.006@gmail.com
Instagram: @lumiere.studio
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We’re available Monday to Saturday, 10 AM – 6 PM IST. Every message is important to us, and we strive to respond within 24 hours.
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Thank you for choosing Lumière!
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At Lumière Studio, your privacy is our priority. We are committed to protecting your personal information and ensuring a safe and secure shopping experience.
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What We Collect:
Name, contact details, and shipping address
Payment and transaction information
Preferences and feedback (if you choose to share them)
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How We Use Your Information:
To process your orders and deliver products smoothly
To communicate updates, exclusive offers, or event invites (only if opted-in)
To improve your shopping experience through personalization
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We Respect Your Privacy:
We never sell or rent your data
All payment information is encrypted and securely processed
You may request, update, or delete your data at any time by contacting us
For any concerns or queries related to your data, reach out to us at lumiere.studio.006@gmail.com
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PAYMENT METHODS
Credit / Debit Cards
PAYPAL
UPI payments
SHIPPING POLICY
Thank you for shopping with Lumière Studio. We’re committed to delivering your order with speed, elegance, and care.
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Domestic Shipping (Within India)
• Processing Time: All orders are processed within 3–5 business days.
• Shipping Time: Once dispatched, delivery typically takes 10 business days, depending on your location.
• Shipping Charges:
• Free shipping on all prepaid orders above ₹10000.
• A flat fee of ₹250 applies to orders below ₹5,000.
International Shipping
• Processing Time: Please allow 5–7 business days for order processing.
• Shipping Time: International delivery typically takes 15 business days, depending on the destination.
• Shipping Charges: Calculated at checkout based on location and weight.
• Customs duties or taxes (if any) are to be borne by the customer.
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Order Tracking
You’ll receive a tracking link via email or SMS once your order is shipped. Please allow up to 24 hours for the tracking information to update.
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Delays & Exceptions
While we strive to meet delivery timelines, unforeseen delays (weather, customs, or courier issues) may occur. We appreciate your understanding and patience.
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Shipping Address
Please ensure that all shipping details are accurate at the time of order. Lumière Studio is not responsible for orders shipped to incorrect addresses provided by the customer.
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RETURN AND EXCHANGE POLICY
Return & Exchange Policy
At Lumière Studio, every piece is handcrafted with utmost care, designed to be cherished. If something isn’t quite right, we’re here to help—while ensuring fairness and respect for the craftsmanship involved.
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Eligibility for Exchange
• We accept exchanges only for size-related issues or manufacturing defects.
• Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
• Requests must be raised within 24 hours of receiving the order.
Non-Returnable Items
• Custom-made, altered, or made-to-measure pieces.
• Accessories and jewelry (for hygiene reasons).
• Sale or discounted items.
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How to Request an Exchange
1. Email us at [your email address] or WhatsApp us at [your number] within 24 hours of delivery.
2. Include your order number, reason for exchange, and unboxing video/images (in case of damage or defect).
3. Once approved, our team will coordinate the pickup or guide you on how to ship the item back.
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Return Shipping
Return shipping costs for size exchanges are borne by the customer.
Refunds
We do not offer refunds unless the product is irreparably damaged or unavailable for replacement. In such rare cases, a full refund will be issued to your original payment method within 10 - 14 business days
Please Note
Each Lumière creation is made in limited quantities. We encourage mindful purchases and sizing assistance before checkout. Feel free to reach out for any questions—we’re here to assist you.